FAQs
At HoTec Solutions, we’re here to assist you with any inquiries you may have. Whether you need support with an order, have a question about our products, or want to explore a custom design, our team is ready to help.
How Can I Contact HoTec Solutions?
You can email us at info@hotecsolutions.com or call us at +44 7752 462558, and our customer support team will be happy to assist you.
Do You Ship Worldwide?
Yes, we offer worldwide shipping.
Where Do You Ship From?
We partner with global manufacturers, so shipping locations may vary depending on the product.
Can I Change or Cancel My Order?
As we aim to process orders as quickly as possible, any change or cancellation requests must be made within 12 hours of placing your order. If the request is made after this time, the order cannot be canceled but can be returned for a full refund once received.
What Payment Methods Do You Accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When Will My Order Be Processed?
Orders are processed between Monday and Friday (excluding holidays). Please allow 1-3 business days for processing before your order is shipped. Processing times may be longer during peak seasons.
How Long Will It Take to Receive My Order?
- Standard orders typically arrive within 5-10 business days.
- Expedited shipping may take 2-5 business days (available in select regions).
- Custom orders will have shipping times based on the quotation provided.
- During peak times, orders may take 2-4 weeks to arrive.
What If I Don't Receive My Order?
If your order does not arrive within 30 days of shipping, you are eligible for a full refund. Please contact us at info@hotecsolutions.com for assistance.
Will I Be Charged Customs and Taxes?
Prices displayed on our site are tax-free. However, import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are determined by your local customs office and must be covered by the customer. We are not responsible for customs-related delays. For further details, please contact your local customs office.
How Do I Return an Item?
Please contact us at info@hotecsolutions.com to initiate a return request.
What If I Receive a Defective, Incorrect, or Damaged Item?
If you receive an incorrect, missing, or defective item, please email us with your order number, photographs of the item(s), and a description of the issue. Our team will work to resolve your case as quickly as possible.
When Will I Receive My Refund?
Refunds are processed to your original payment method.
- If paid by credit/debit card, the refund will be sent to your issuing bank within 7-10 business days.
- If paid via PayPal, refunds will be processed according to PayPal’s standard timelines.
If you have not received your refund yet, please check with your bank or payment provider, as processing times may vary.
For any additional inquiries, feel free to contact us—we’re happy to help!